Frequently Asked Questions

 

CONTACT US

Phone: 212.501.3482
Hours of Operation: Monday – Friday: 10 AM – 6 PM ET; Saturday and Sunday: CLOSED
Email: metoperashop@metopera.org
Live Chat - coming soon

 

Our fulfillment center will be closed on the following dates: November 26 and 27, December 24 and 25, and January 1 and 4.

 

HOLIDAY SHIPPING

Delivery by December 25, 2020

 

Last Day for Ground Shipping
Order by Tuesday, December 15 at 12 Noon ET

Last Day for Premium Shipping (2 to 3 Days)
Order by Monday, December 21 at 12 Noon ET

Last Day for Express Shipping (1 to 2 Days)
Order by Tuesday, December 22 at 12 Noon ET

 

Last Day for MOoD E-card gift card (via email)
Order by Wednesday, December 23 at 12 Noon ET

Please Note:
These are guaranteed delivery times provided by shipping vendors.
The Met Opera is not responsible for delivery delays.

 

SEASON UPDATE

Message to Our Customers

We regret to inform you that the Metropolitan Opera has made the extremely difficult decision to cancel the entirety of the 2020-21 season on the advice of health officials who advise the Met and Lincoln Center. 

The Met Opera Shop inside the Met is closed as well.

We are still taking and fulfilling orders from our online store metoperashop.org. If you have placed an order, you will receive it.

Thank you for your support and understanding. All proceeds from sales at the Met Opera Shop support the Metropolitan Opera.

If you have any questions, please call the store directly at 212.799.3100 x2399 and leave a message. We will return your call as soon as possible.

Please check this page for updates and new information.

 

 

ORDERS

What are my options for placing an order?
In addition to ordering via our website, you can:

Order by Phone:

We are still taking and fulfilling orders from our online store metoperashop.org. If you have any questions, please call 212.501.3482.


Please have your credit card and item numbers ready.  Item numbers can be found just above the product description on the product detail page.

Translation Services

The Metropolitan Opera is pleased to offer a professional interpreter for you in another language instead of English. There is no additional charge for this service. Simply tell our telephone representative your language preference. Assistance is available in more than 140 different languages, including: Italian, German, French, Russian, Japanese, Spanish, Portuguese, Mandarin and Cantonese.

Order in Person:
Unfortunately, in-person orders are not possible at this time. Please place your order online at metoperashop.org or by phone.

How can I check on an order?
Clicking on My Account will take you to the log in page. Enter your username and password to log in.  Once logged in, you can review or manage the following items:

  • View Order History
  • Check Order Status
  • Manage Account Info
  • Manage Email Subscriptions
  • Create/Manage Wish Lists
  • View Shopping Cart

If you need to check the status of an order by phone, please contact our Customer Care Department at 212.501.3482 during business hours. Have your order confirmation number available to expedite the process.

 

 

What if I have problems placing my order?

If you are having problems logging into your account, resetting your password, or receiving your member discount, please call customer service at 212.501.3482 during business hours. 

Please note: you must be logged in to receive your member’s discount.  If you purchase a new membership, it may take up to 14 days for the discount to be active on the website. 

Can I cancel an order?

If you wish to change or cancel your order, please contact our Customer Service department at 212.501.3482 during regular business hours.  Please have the order number found in your order confirmation email ready.

Please Note: Online orders can only be canceled within 30 minutes of placing the order.

PAYMENTS AND GIFT CARDS

We accept Visa, MasterCard, American Express, Discover cards and Pay Pal. We do not accept checks, cash or money orders.


What forms of payment are accepted for online purchases?

Sales Tax
Will I be charged sales tax?

The Met Opera Shop collects applicable sales tax for orders shipped to New York and New Jersey. 

If your organization is tax exempt, please call the shop at 212.799.3100 x2399 between 10AM and 3PM ET, Monday-Friday. We will give instructions on how to provide the appropriate tax exemption forms to complete your purchase.

Can the Met Opera Gift Card be purchased and redeemed online?
Purchasing a Gift Card

To purchase a gift card, simply click here .  E-Gift Cards for any amount from $5 up to $2,000 are available via the link provided in the Gift Card product description.

Gift cards expire five years from the date of purchase. Gift cards are non-refundable and may not be exchanged for cash, applied against previous purchases, or to purchase additional gift cards. In the event an unexpired gift card is lost, stolen, or destroyed and the Met is presented with adequate proof of its original purchase, the Met will replace the card upon request with the balance remaining at the time proof of purchase is presented. All matters arising from the purchase, use or possession of a gift card shall be governed by New York law and any dispute in connection with such matters must be resolved exclusively in a state or federal court located only in the County of New York.

 

Redeeming a Gift Card

To redeem a gift card, use the "Pay with the Met Gift Card" option on the checkout screen. You can check your gift card's balance, use multiple gift cards to pay for your purchase, or split the transaction between a gift card and a credit card. Your gift card balance will be depleted automatically once your order is submitted. If an item that a gift card was used to purchase is returned, a credit will be issued in the form of a new gift card.

 

Membership and Member Discount

Members receive a 10% discount on most items (excluding gift cards, shipping, tax, or membership purchases).  We encourage members to sign up for Met Opera Shop emails to receive special offers and additional discounts throughout the year.  To manage your email subscription click here.

You can purchase or renew you memberships at metoperashop.org/membership.  For more details on Member Benefits click here

 

Shipping and Delivery

We ship orders throughout the United States and to over 20 countries using various shipping services. For each package shipped, you will receive a confirmation email containing a tracking number. Orders with multiple items may arrive in several packages.

Allow 2-3 business days for all orders to leave the warehouse, except when express or premium delivery service is selected.

Shipping and handling rates for the contiguous U.S. (for Alaska and Hawaii, add $9.00):

Order Total Standard Premium Express
Up to $50.00 $10.95 $25.00 $60.00
$50.01-$75.00 $12.95 $35.00 $70.00
$75.01-$100.00 $13.95 $35.00 $70.00
$100.01-$125.00 $14.95 $45.00 $80.00
$125.01-$150.00 $15.95 $45.00 $80.00
$150.01-$200.00 $17.95 $45.00 $80.00
$200 and Up $19.95 $55.00 $95.00

Depending on the shipping method selected (Standard, Premium or Express), your order will be delivered between Monday-Friday and within the number of days outlined below.

Please note the following restrictions regarding Express delivery:

  • We are not able to offer Saturday delivery.
  • Express orders placed before noon ET on Friday will ship on Friday.
  • Express orders placed on Friday (after noon ET), Saturday or Sunday ship on Monday.

STANDARD SHIPPING

Standard delivery provided by the Met Opera Shop ensures that your package will arrive within 5-10 business days after the initial date of the order. Orders placed after noon ET, on weekends or public holidays will be handled as if placed the following business day.

This service is provided for all the contiguous U.S. only. Orders placed to Hawaii and Alaska will accrue an additional $9.00 charge. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and by your location.

Please see Canada and other International Shipping rates below.

 

PREMIUM SHIPPING

Premium shipping is offered for delivery 2-3 business days after the initial date of the order. Orders must be placed by noon ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed after noon ET, weekends or public holidays will be handled as if placed the following business day.

This service is provided for shipments within the contiguous U.S. only. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the weight of the product and by your location. If for any reason your order accrues additional charges, you will be contacted by a Customer Service Representative.

Premium Timetable (2-3 Business Days):

Order by noon ET Arrives by
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday Wednesday
Sunday Wednesday


 

EXPRESS SHIPPING

Express shipping is offered for delivery 1-2 business days after the initial date of the order. Valid orders must be shipped within the contiguous U.S. Orders must be placed by noon ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed after noon ET, weekends or public holidays will be handled as if placed the following business day.

Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and by your location. Extra charges will be incurred for overweight or multiple carton shipments. You will be contacted by a Customer Service Representative if for any reason your order accrues additional charges.

Express Timetable (1-2 Business Days):

Order by noon ET Arrives by
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Tuesday
Sunday Tuesday

 

INTERNATIONAL SHIPPING

Shipping rates for all international orders are calculated as flat fees:

Canadian Orders: $34.95

International Orders: $49.95

After placement of your order, most in-stock items will arrive within 11-24 business days provided there are no unforeseen delays in shipping or with Customs.

You will receive a tracking number when your order ships. Please note that shipping windows are estimates, and delivery dates cannot be guaranteed.

When filling in shipping information outside of the U.S., the Country field must be filled in along with the complete address including Street, Street 2, City, Provence Number or Zip Code.

The Met Opera Shop ships to the following countries and territories:  

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Norway
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • UK
  • Guam
  • U.S Virgin Islands
  • American Samoa
  • Northern Mariana Islands

Orders that are shipped to countries outside of the United States may be subject to additional import taxes, customs duties and fees levied by the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient pays any additional charges for customs clearance.

Customs policies vary widely from country to country. Please contact your local customs office for further information. Please note that customs clearance can cause delays beyond our original delivery estimates.

Returns & Refunds

If for any reason you are not satisfied with your web purchase, you may return your unused, unopened and undamaged merchandise within 30 days for a prompt refund to the original form of payment. Gift recipients are eligible for store credit or a refund to the original form of payment.

  • The Met Opera Shop reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • A store credit will be issued for orders returned after the 30-day period. The store credit is valid for 60 days and can only be used in-store. A Customer Care Representative will contact you if this applies.
  • Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
  • At this time we are unable to offer a return label for international returns, free shipping or free returns.

Please request a return label by contacting our Customer Care Department at 212.501.3482 10AM-6PM ET (Monday-Friday). Please give them your order number and reasons for your return. It may take up to 48 hours to issue a return label via email or regular mail.  

  • A charge of $7 will be incurred for use of the return label.
  • We are unable to offer a return label for international returns.

Items may be returned by sending them back to the address below:

The Met Opera Shop
140 West 65th Street
Lincoln Center, Stage Door
New York City, NY 10023
 

Please make sure to include a copy of your packing slip and order number to expedite the refund.

We strongly recommend you insure your package and use a shipping carrier that provides a tracking number. We are not responsible for packages lost or damaged in transit.

Can I return my order at the Met Opera Shop Lincoln Center store location?

During the Met’s closure, we are unable to accept returns in person at our Lincoln Center store location. Please see above instructions on returns by mail.

How and when will I receive my refund?

The Met Opera Shop will refund the original form of payment provided the item being returned meets the guidelines of our return policy. Your refund will be processed within approximately 14 days of receiving your returned merchandise. Please note, your banking institution may take additional days to process and post this transaction to your account.

If your item was purchased with a Gift Card, please allow additional time for a new Gift Card number to be sent to you in the amount of the return. You will be contacted by a Customer Service Representative regarding this.

Security

Is it safe for me to pay by credit card over the Internet?
The Met is committed to handling your information in a secure and confidential manner. The metoperashop.org site uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts your personal information so that it cannot be read as it travels over the Internet. 

We do not support versions of Internet Explorer prior to 11.0.  Please update your browser to the latest version.

Privacy Policy

Your privacy is important to us.  You may manage your email subscription at any time by clicking on this link. We do not share our email lists.

For the complete Met Online privacy policy, click here

Customer Reviews

WE WANT TO HEAR FROM YOU!

Please share your thoughts about the items you’ve purchased. Your opinion is important to us.  It’s fun and easy to do.

Sign in To get started, please sign in. Go to the product you wish to review, click on “Write a Review” and start reviewing!

Rate your item You decide the rating. Just click on the star that matches your assessment of the item.

Write your review Take a few minutes to explain your star rating. Help your fellow shoppers by describing what you like or dislike about the item and why. Please be considerate and thoughtful – even if you hated the item.  We can’t publish reviews that include inappropriate or discriminatory language, or any personal information.

Tell us about you Isn’t it helpful to know a little bit about the people behind the reviews you read.  Share as much or as little as you like.

Preview your review Look over what you've written and make sure you're happy with it. If not, just click "Edit review" to go back and make changes.

Submit your review Ready? Click "Submit review." You're done!

Giving Back

Your purchase at the Met Opera Shop and metoperashop.org supports continuing artistic endeavors, arts education, and employment at the Metropolitan Opera. We look forward to seeing you in the store again soon.

You may also choose to make a donation here. Thank you for your support.

 


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