Frequently Asked Questions

 

CONTACT US

Phone: 212.501.3482

 

Shop Hours:

Sunday 12PM - 6PM

Performance Days
Monday - Saturday 10AM - 10PM

Non-Performance Days
Monday - Saturday 10AM - 6PM

 

The shop is closed on the following holidays:

  • Thanksgiving
  • Christmas Day 
  • New Year’s Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day

View Performance Calendar

 

Email
metoperashop@metopera.org

 

Live Chat
Customer care representatives are available online to answer questions regarding order placement and other inquiries.

Hours of Operation:

Monday through Friday
•       10am to curtain time on performance days
•       12pm - 6pm on non-performance days
Saturdays
•       10am to curtain time on evening performance days
•       10am - 6pm on non-evening performance days
Sundays
•       12pm - 6pm on performance days
•       Closed on non-performance days

 

ORDERS

What are my options for placing an order?
In addition to ordering via our website, you can:

Order by Phone:

We are still taking and fulfilling orders from our online store metoperashop.org. If you have any questions, please call 212.501.3482.


Please have your credit card and item numbers ready.  Item numbers can be found just above the product description on the product detail page.

Translation Services

The Metropolitan Opera is pleased to offer a professional interpreter for you in another language instead of English. There is no additional charge for this service. Simply tell our telephone representative your language preference. Assistance is available in more than 140 different languages, including: Italian, German, French, Russian, Japanese, Spanish, Portuguese, Mandarin and Cantonese.

Order in Person:
 

Sunday 12PM - 6PM

Performance Days
Monday - Saturday 10AM - 10PM

Non-Performance Days
Monday - Saturday 10AM - 6PM

 

View Performance Calendar

 

Overview of Audience Health and Safety Requirements

Our top priority is the safety of the Met’s audiences, artists, orchestra, chorus, and staff. We’ve worked diligently with leading medical and public-health experts to create the safest environment possible.

The following is a summary of the key health and safety requirements currently in place at the Met. Please be sure to also read the detailed requirements below.

 

  • For the 2022–23 season, audience members will no longer be required to show proof of vaccination to attend a performance or event.
  • While inside the opera house, however, everyone is required to wear a properly fitting mask over their nose and mouth, except when eating or drinking in designated areas. Gaiters, bandanas, and masks with exhalation valves are not permitted.

For more information, please click here

 

Buy Online and Pick-Up in Store

 

You can order online and pick up in-person at our shop at Lincoln Center.

Add your items to the shopping cart, log in, and check out. When completing your order, choose "BUY AND PICK UP IN STORE" located next to the shipping address.

You will receive a confirmation email once your order is placed and a separate email notification once your order is ready to be picked up.
Most orders will be processed on the same day.

Once processed, you will have ten business days to pick up your order.

Pick Up in Store Location:
The Met Opera Shop
Lincoln Center
140 West 65th Street
The Met Opera Shop is located next to the Box Office.
 
Pick Up in Store Hours:

Monday through Sunday, 12 Noon–6PM

We are also open by appointment (Please call 212.799.3100 x2399 to schedule).
 
Your order will be held for ten business days from the date of order confirmation. If the order is not picked up, the transaction will be refunded to your original form of payment.

 

 

How can I check on an order?
Clicking on My Account will take you to the log in page. Enter your username and password to log in.  Once logged in, you can review or manage the following items:

  • View Order History
  • Check Order Status
  • Manage Account Info
  • Manage Email Subscriptions
  • Create/Manage Wish Lists
  • View Shopping Cart

If you need to check the status of an order by phone, please contact our Customer Care Department at 212.501.3482 during business hours. Have your order confirmation number available to expedite the process.

 

 

What if I have problems placing my order?

If you are having problems logging into your account, resetting your password, or receiving your member discount, please call customer service at 212.501.3482 during business hours. 

Please note: you must be logged in to receive your member’s discount.  If you purchase a new membership, it may take up to 14 days for the discount to be active on the website. 

Can I cancel an order?

If you wish to change or cancel your order, please contact our Customer Service department at 212.501.3482 during regular business hours.  Please have the order number found in your order confirmation email ready.

Please Note: Online orders can only be canceled within 30 minutes of placing the order.

PAYMENTS AND GIFT CARDS

 


What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express, Discover cards, Met Opera Gift Cards, and Pay Pal. We do not accept checks, cash or money orders.

Met Opera Gift Cards can be redeemed in the online shop and in the store at Lincoln Center.

Sales Tax
Will I be charged sales tax?

The Met Opera Shop collects applicable sales tax for orders shipped to New York and New Jersey. 

If your organization is tax exempt, please call the shop at 212.799.3100 x2399 between 10AM and 3PM ET, Monday-Friday. We will give instructions on how to provide the appropriate tax exemption forms to complete your purchase.

Can the Met Opera Gift Card be purchased and redeemed online?
Purchasing a Gift Card

Gift Cards can be purchased from the metopera.org website. To purchase a gift card, simply click here

Gift cards expire five years from the date of purchase. Gift cards are non-refundable and may not be exchanged for cash, applied against previous purchases, or to purchase additional gift cards. In the event an unexpired gift card is lost, stolen, or destroyed and the Met is presented with adequate proof of its original purchase, the Met will replace the card upon request with the balance remaining at the time proof of purchase is presented. All matters arising from the purchase, use or possession of a gift card shall be governed by New York law and any dispute in connection with such matters must be resolved exclusively in a state or federal court located only in the County of New York.

 

Redeeming a Gift Card

To redeem a gift card, use the "Pay with the Met Gift Card" option on the checkout screen. You can check your gift card's balance, use multiple gift cards to pay for your purchase, or split the transaction between a gift card and a credit card. Your gift card balance will be depleted automatically once your order is submitted. If an item that a gift card was used to purchase is returned, a credit will be issued in the form of a new gift card.

 

Membership and Member Discount

Members receive a 10% discount on most items (excluding gift cards, shipping, tax, or membership purchases).  We encourage members to sign up for Met Opera Shop emails to receive special offers and additional discounts throughout the year.  To manage your email subscription click here.

You can purchase or renew you memberships at metoperashop.org/membership.  For more details on Member Benefits click here

 

Shipping and Delivery

Our fulfillment center is closed on Saturdays, Sundays, and the following holidays:

Thanksgiving
Christmas Day  
New Year’s Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
 
Orders received during this period will be shipped on the next business day. We ship orders throughout the United States and to over 20 countries using various shipping services. For each package shipped, you will receive a confirmation email containing a tracking number. Orders with multiple items may arrive in several packages.

Allow 2-3 business days for all orders to leave the warehouse, except when express or premium delivery service is selected.  Express or Premium orders received before 12:00PM ET will ship on the next business day. Please Note:  The Met Opera is not responsible for delivery delays once an order is picked up by any of our delivery partners.

We currently do not ship to P.O. Boxes. This applies to domestic and international shipments

You are responsible for entering a correct and complete shipping address.  We will do our best to assist should a mistake occur but orders with incorrect shipping addresses will not be refunded.

Shipping and handling rates for the contiguous U.S. (for Alaska and Hawaii, add $9.00):

Order Total Standard Premium Express
Up to $50.00 $10.95 $25.00 $60.00
$50.01-$75.00 $12.95 $35.00 $70.00
$75.01-$100.00 $13.95 $35.00 $70.00
$100.01-$125.00 $14.95 $45.00 $80.00
$125.01-$150.00 $15.95 $45.00 $80.00
$150.01-$200.00 $17.95 $45.00 $80.00
$200 and Up $19.95 $55.00 $95.00

Depending on the shipping method selected (Standard, Premium or Express), your order will be delivered between Monday-Friday and within the number of days outlined below.

Please note the following restrictions regarding Express delivery:

  • We are not able to offer Saturday delivery.
  • Express orders placed before noon ET on Friday will ship on Friday.
  • Express orders placed on Friday (after noon ET), Saturday or Sunday ship on Monday.

STANDARD SHIPPING

Standard delivery provided by the Met Opera Shop ensures that your package will arrive within 5-10 business days after the initial date of the order. Orders placed after noon ET, on weekends or public holidays will be handled as if placed the following business day.

This service is provided for all the contiguous U.S. only. Orders placed to Hawaii and Alaska will accrue an additional $9.00 charge. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and by your location.

Please see Canada and other International Shipping rates below.

 

PREMIUM SHIPPING

Premium shipping is offered for delivery 2-3 business days after the initial date of the order. Orders must be placed by noon ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed after noon ET, weekends or public holidays will be handled as if placed the following business day.

This service is provided for shipments within the contiguous U.S. only. Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the weight of the product and by your location. If for any reason your order accrues additional charges, you will be contacted by a Customer Service Representative.

Premium Timetable (2-3 Business Days):

Order by noon ET Arrives by
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday Wednesday
Sunday Wednesday


 

EXPRESS SHIPPING

Express shipping is offered for delivery 1-2 business days after the initial date of the order. Valid orders must be shipped within the contiguous U.S. Orders must be placed by noon ET (excluding weekends and holidays) to be considered as placed on a given business day. Orders placed after noon ET, weekends or public holidays will be handled as if placed the following business day.

Shipping surcharges apply to certain oversized items. Shipping costs may also be influenced by the size and weight of the product and by your location. Extra charges will be incurred for overweight or multiple carton shipments. You will be contacted by a Customer Service Representative if for any reason your order accrues additional charges.

Express Timetable (1-2 Business Days):

Order by noon ET Arrives by
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Tuesday
Sunday Tuesday

 

INTERNATIONAL SHIPPING

Shipping rates for all international orders are calculated as flat fees:

Canadian Orders: $34.95

International Orders: $49.95

 

Orders that are shipped to countries outside of the United States will be subject to additional import taxes, customs duties, VAT and fees levied by the destination country.
 
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient pays any additional charges for customs clearance.  The Met Opera Shop will not refund shipments that are abandoned because recipient has refused the shipment or failed to pay all duties, fees, and taxes, or provided an incorrect address on their order.
 
Customs policies vary widely from country to country. Please contact your local customs office for further information. Please note that customs clearance can cause delays beyond our original delivery estimates.

 

After placement of your order, most in-stock items will arrive within 11-24 business days provided there are no unforeseen delays in shipping or with Customs.

You will receive a tracking number when your order ships. Please note that shipping windows are estimates, and delivery dates cannot be guaranteed.

When filling in shipping information outside of the U.S., the Country field must be filled in along with the complete and correct address including Street, Street 2, City, Provence Number or Zip Code. We do not ship to PO Boxes.

 

Please note that we are currently unable to ship to the UK, Australia, and New Zealand.

Effective January 1, 2021, the UK implemented new rules for goods imported into the UK. VAT (Value Added Tax) taxes have been imposed on all shipments to the UK and unfortunately, we are unable to comply with the new rules.  We will continue to review our options and hope to be able to restore shipping to the UK again soon.

 

The Met Opera Shop ships to the following countries and territories:  

 
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Iceland
  • Republic of Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Norway
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • Guam
  • U.S Virgin Islands
  • American Samoa
  • Northern Mariana Islands

Orders that are shipped to countries outside of the United States may be subject to additional import taxes, customs duties and fees levied by the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient pays any additional charges for customs clearance.

Customs policies vary widely from country to country. Please contact your local customs office for further information. Please note that customs clearance can cause delays beyond our original delivery estimates.

Returns & Exchanges

If for any reason you are not satisfied with your web purchase, you may return your unused, unopened and undamaged merchandise within 30 days for a prompt refund to the original form of payment. Gift recipients are eligible for store credit or a refund to the original form of payment.

To initiate a return, and create a USPS return label please CLICK HERE

  • A charge of $7 will be incurred for use of the return label. You do not need your credit card to initiate a return label. The return fee will be deducted from the refund amount once we receive and process the return.
  • We are unable to offer a return label for international returns.
  • The Met Opera Shop reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • A store credit will be issued for orders returned after the 30-day period. The store credit is valid for 60 days and can only be used in-store. A Customer Care Representative will contact you if this applies.
  • Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.

 

If you choose not to use  our USPS return label, items may also be returned by sending them back to the address below:

The Met Opera Shop
140 West 65th Street
Lincoln Center, Stage Door
New York City, NY 10023
 

Please make sure to include a copy of your packing slip and order number to expedite the refund.

We strongly recommend you insure your package and use a shipping carrier that provides a tracking number. We are not responsible for packages lost or damaged in transit.

Can I return my order at the Met Opera Shop Lincoln Center store location?

Yes, you may return your order in person at our Lincoln Center store location. Please see above restrictions for returns.

How and when will I receive my refund?

The Met Opera Shop will refund the original form of payment provided the item being returned meets the guidelines of our return policy. Your refund will be processed within approximately 14 days of receiving your returned merchandise. Please note, your banking institution may take six business days to process and post this transaction to your account.

If your item was purchased with a Gift Card, please allow additional time for a new Gift Card number to be sent to you in the amount of the return. You will be contacted by a Customer Service Representative regarding this.

 

Security

Is it safe for me to pay by credit card over the Internet?
The Met is committed to handling your information in a secure and confidential manner. The metoperashop.org site uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts your personal information so that it cannot be read as it travels over the Internet. 

We do not support versions of Internet Explorer prior to 11.0.  Please update your browser to the latest version.

Privacy Policy

Your privacy is important to us.  You may manage your email subscription at any time by clicking on this link. We do not share our email lists.

For the complete Met Online privacy policy, click here

Content Advisory

Some performances available in the Met Opera DVD and CD catalogue include offensive racial and cultural depictions and stereotypes. The issues are varied—from offensive past production practices such as blackface, brownface, and yellowface makeup to racist cultural depictions within the texts of the operas themselves. We continue to make these performances available because we believe they constitute an important part of the company’s artistic legacy. The Met is committed to addressing these vital issues in our programming, whether archival or in the future.

Customer Reviews

WE WANT TO HEAR FROM YOU!

Please share your thoughts about the items you’ve purchased. Your opinion is important to us.  It’s fun and easy to do.

Sign in
To get started, please sign in. Go to the product you wish to review, click on “Write a Review” and start reviewing!

Rate your item
You decide the rating. Just click on the star that matches your assessment of the item.

Write your review
Take a few minutes to explain your star rating. Help your fellow shoppers by describing what you like or dislike about the item and why. Please be considerate and thoughtful – even if you hated the item. We can’t publish reviews that include inappropriate or discriminatory language, or any personal information.

Preview your review
Look over what you've written and make sure you're happy with it. If not, just click "Edit review" to go back and make changes.

Submit your review
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Giving Back

Your purchase at the Met Opera Shop and metoperashop.org supports continuing artistic endeavors, arts education, and employment at the Metropolitan Opera. We look forward to seeing you in the store again soon.

You may also choose to make a donation here. Thank you for your support.

 


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